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Billing & Consumer Rights

Cancellation & Refund Policy

Transparent cancellation procedures and refund terms for all Godsiee subscriptions.

Effective Date: October 2026 | Last Updated: October 4, 2026

1. Overview

At Godsiee, we want every business owner to experience the power of autonomous AI customer service with complete clarity and confidence. This Cancellation & Refund Policy outlines the terms under which SaaS subscriptions and custom website services may be cancelled or refunded.

2. Subscription Cancellation

You may cancel your monthly WhatsApp Automation SaaS subscription at any time directly through your Client Dashboard or by contacting our team via WhatsApp or email.

  • Upon cancellation, your subscription will remain active until the end of your current prepaid billing cycle.
  • No further automated renewal charges will be made to your payment method.
  • Your connected WhatsApp instance, message history, and knowledge base will remain accessible in read-only mode for 30 days following the end of your billing cycle before permanent archival.

3. Refund Policy

Because Godsiee provides immediate access to digital cloud infrastructure, computational resources, and AI processing, refunds are governed by the following criteria:

  • Unused / Unactivated Subscription: If you have not used or activated the service in any way (you have never connected a WhatsApp number, sent, or received any message through your account), you are eligible for a full refund upon request.
  • Activated Subscriptions: Once the service has been used in any capacity, the subscription is not eligible for a standard refund. If you experience unique circumstances, you may contact the founder directly via email or WhatsApp call/message for special-case individual consideration.
  • Technical Malfunction: If an unforeseen technical malfunction on our platform prevents your assistant from functioning and our engineering team cannot resolve it within 48 hours of notification, a pro-rated refund for the affected period will be granted.
  • Website Building Services: Due to the personalized design and bespoke software engineering invested into each website build, the one-time build fee is non-refundable once custom development has commenced and initial wireframes have been approved. Monthly website hosting and maintenance fees can be cancelled at any time prior to the start of the next billing cycle.

4. Processing Time

Approved refunds are processed through our payment gateway (Razorpay) back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days, in accordance with standard banking procedures.

5. How to Request a Refund

To submit a refund request, please email abhimanyu.godsiee@gmail.com or message our verified WhatsApp support line at +91 7889545257 with your registered account email, Razorpay payment ID, and a brief description of the issue.